We’re here to help.

Urgent health concern? VitalYou is a wellness app, not emergency care. Call your local emergency number or contact a qualified healthcare professional.

Getting VitalYou

VitalYou is for adults 18+, on iPhone (App Store) and Android (Google Play), with one account on both. The iPhone app is coming soon to the App Store. Your account lives in the app—this website does not offer account sign-up or sign-in.

Subscriptions

VitalYou has one plan, VitalYou Premium: in the US, $19.99/month or $149.99/year. New subscribers whose Apple Account or Google account hasn't used an intro offer before may see a one-time first-year price on the annual plan (in the US, $119.99 for the first year, then $149.99/year). Prices vary by country and currency; the App Store or Google Play shows yours before you buy. There is no free trial and no free tier. Billing is handled by Apple (iPhone) or Google Play (Android).

• Manage or cancel: on iPhone, open Settings → your name → Subscriptions → VitalYou; on Android, Google Play → Payments & subscriptions. Cancel at least 24 hours before your renewal date to avoid the next charge; you keep access until the end of the period you paid for.
• Refunds: request a refund from Apple at reportaproblem.apple.com, or from Google Play. The store decides refunds under its rules—VitalYou can't issue refunds directly.
• Call minutes: live calls with the Coach use call minutes. Premium includes a monthly allowance (currently 10 minutes) that resets on the 1st and doesn't carry over. You can add the Call Minutes add-on (a monthly subscription; US $6.99 for 45 minutes a month) or buy one-time top-ups (US $15.99 for 100 minutes, $31.99 for 200) that don't expire. Typed chat and tap-to-talk don't use minutes; fair-use limits apply. See the terms.
• New iPhone: make sure you are signed in to the App Store with the same Apple Account you subscribed with, then sign in to VitalYou.
• Deleting the app or your VitalYou account does not cancel your subscription.

Account codes

For your security, VitalYou sends a 6-digit code when you sign up, sign in on a new device, reset your password or delete your account. One code arrives by email from noreply@vitalyou.app and a different one by text to your mobile number; either works. Your number is verified once you use the texted code (you can also verify it later in Menu → Account & security).

• Not seeing the email? Check your spam or junk folder, and add noreply@vitalyou.app to your contacts.
• Not getting the text? Check your number in the app, signal and any SMS filtering, then request a new code.
• If a code doesn’t work, request a new one and use the most recent code.
• VitalYou will never ask you to share a code. Don't give it to anyone.

Each email address and mobile number can belong to only one VitalYou account.

Deleting your account

In the app, open Menu → Your data and choose to delete your account, now or in 30 days. We confirm with a 6-digit code, then sign you out on every device.

• Now: your account and its data are erased right away. This can't be undone.
• In 30 days: you can change your mind—just sign back in before then to restore your account. After 30 days your account and data are erased.

After erasure we keep only a minimal deletion record with no health data (a scrambled form of your email and phone, your VitalYou ID, dates and the reason) for one year, to prevent fraud. You can also export your data or delete app data from the same screen. Remember to cancel your subscription separately with Apple or Google.

AI Coach

• Voice: tap the microphone to talk. Your speech is transcribed on your phone, and you can review the text before sending. Live calls stream your voice to our voice partner and save the transcript to your chat. Replies can be read aloud. Allow microphone and speech recognition in iPhone Settings → VitalYou if voice isn't working.
• Memory: the Coach remembers things you tell it, like preferences and goals. You can view and delete these memories in the app.
• Clearing history: you can clear your chat history in the app at any time.
• Actions: ask the Coach to log a meal, weight or water, plan meals or set a reminder. Check what it saved—you can edit or delete it.
• The Coach offers general wellness guidance, not medical advice, and it can be wrong.

Camera, photos and reminders

VitalYou asks for camera or photo access only when you choose to snap or pick a photo, and for notifications when you set up reminders. You can change these permissions in iPhone Settings. Food estimates are a starting point—review them before saving.

Contact us

Email support@vitalyou.app with your device model, iOS or Android version and a short description of the issue. Please don't email medical records, passwords or verification codes. For privacy and data requests, email privacy@vitalyou.app from the address on your account.

Privacy and terms

Read the privacy notice and terms of use. VitalYou is operated by RUBYNAV INC.