Delete your VitalYou account.

Delete your account in the app

1. Open VitalYou and sign in.
2. Tap your avatar to open Menu, then open Your data.
3. Choose Delete account, then Now or In 30 days. We send a 6-digit code by email (from noreply@vitalyou.app) and a different one by text to your mobile number; either works.
4. Enter the code, tell us why you're leaving if you like, and confirm.

You are signed out on every device. With Now, your account and its data are erased right away and this can't be undone. With In 30 days, your data stays untouched so you can change your mind.

Can't open the app?

Email privacy@vitalyou.app from the email address on your account and ask us to delete it. We may ask you to confirm with a code sent to your mobile number before we act.

30 days to change your mind

If you chose In 30 days, you can sign back in during those 30 days and tap Restore my account.

What is erased, and what is kept

When your account is erased (right away, or after 30 days), we delete your profile, food and medication logs, Coach chats and memories, health records and uploaded files, devices, notifications and app data. We keep only a minimal deletion record with no health information: a keyed one-way hash of your email and phone number, your VitalYou ID, the dates and the reason you gave. It is kept for one year to prevent fraud and abuse, then deleted automatically. It is never used for marketing or to provide the service.

Delete data but keep your account

In Menu → Your data you can also delete your app data without deleting your account, export a copy of your data, clear Coach chat history and delete Coach memories.

Subscriptions

Deleting your account does not cancel your subscription. Cancel it with the store you bought it from: on iPhone, Settings → your name → Subscriptions; on Android, Google Play → Payments & subscriptions → Subscriptions.

More about how we handle your information is in our privacy notice.